Last Updated: May 1, 2013
I have a question about my payment. Can I talk to someone from Check?
Feel free to contact Check's Support team with any questions:
Some of my bills don't have a pay button.
We're working on adding the ability to pay all billers with Check. Send an email with your biller's details to email@example.com
and we'll look into it.
I want to pay someone that is not available as a biller in the Check app.
Check allows you to pay bills to local billers like your rent, babysitter, piano teacher, childcare, and anyone whom you need to pay for goods or services they provided you.
Just open the Check app and go to "Bills". Tap the "Pay anyone you want" button at the top and tap "Small biller". Then provide the e-mail address or phone number of the small biller, and complete the rest of the payment information. Check will contact that biller to let them know you are sending them a payment.
Why did my payment fail?
Most payment failures are caused by one of the following reasons:
- Non-sufficient Funds (NSF) — this is similar to a "bounced check." This happens when you try to pay more than is available in your bank account. Please note that while Check doesn't charge you for NSF, your bank may. Please refer to your bank for details.
- You may have entered an incorrect bank routing or account number when setting up your bank account in Check.
- Your bank did not authorize this specific payment or does not allow Bank payments in general.
- Your biller refused the payment. Please contact your biller for more information.
- To protect you from accidental double-payments, Check may reject identical payments (same dollar amount to the same biller) made immediately after each other.
To look into your payment and fix your account information, please contact Check's Support team:
How do I repay a bill?
Tap the payment status button, then tap the "Pay Again" button at the bottom of the screen.
My bill currently has $0 due. Can I pay it?
Yes. From the "Bills" screen tap on that bill. Then you can tap "Pay" to pay that bill even if you currently owe $0.
Where can I find my routing number and account number?
You can find this information located at the bottom of one of your checks.
Why did I get an error when I entered my bank routing number?
Please double-check your bank routing number — it should be nine digits. We validate the routing number you enter against a database with the routing numbers of all U.S. banks.
Why did I get an error when I entered my bank account number?
Please double-check your bank account number. This bank account number must match the account you added to Check.
Why do I need to enter my biller account number for some of the billers and not for others?
For many billers, Check is able to use the account number provided with your bill details. In some cases, this information is not available and you will need to enter it manually.
How often does Check update my accounts?
The balance for all of your Check accounts is automatically retrieved every 24 hours. You can also tap "Refresh" to get real-time account balances.
How can I cancel a payment?
You can cancel a payment up until a cutoff time within 24 hours of the payment, shown on the Payment Receipt you received by email or inside the application. Click on the "Cancel Payment" button on the receipt inside the application.
After you pass the cutoff time, the bill payment has been initiated by the banks and cannot be canceled. Please contact your biller about their refund policy if you overpaid your bill.
How long does it take for a payment to be delivered and posted to the biller?
Once you submit a payment, Check verifies your payment authorization with your bank and then securely submits it to the Biller. The payment will be delivered between 2-5 business days. Look to your Payment Receipt by e-mail or in the application for details about the delivery date.
For some billers you will be offered the opportunity to "Express" your bill payment, which means the payment can be delivered that same day or the next day.
How do I know that my bill has been paid?
After you make a payment, Check will email you a Payment Receipt which indicates your payment has been initiated, and tells you when we expect the payment to be delivered to your biller.
We will email you additional updates about when the money is being sent to your biller. To verify, please contact your biller or log in to your biller's web account in order to confirm when they received the funds.
I made a payment, but did not receive a receipt.
Please add firstname.lastname@example.org to your address book to make sure you receive these important messages from Check.
Additionally, please log in to the Check app and go to Settings. Verify that the e-mail address shown at the top is correct. If not, tap "Security Settings" then "Verify your Email" to change the email address, so that you receive communications from Check in the future.
How much does it cost to pay bills with Check?
Bill pay is FREE when you use your bank account (payments sent via ACH).
When you pay a bill using a debit or credit card, Check charges a service fee to pay the cost of card processing.
Can Check do bill payments outside the US?
Currently, only valid United States bank accounts and credit/debit cards can be used to make payments.
What days and times can I pay my bills?
You can pay your bill anytime. However, most financial institutions only process payments on business days, not on weekends. Any payments made after 5pm PST will be processed the next business day.
Why do you need my full name, zip code and phone number?
Before you can use Check to make payments, we need to confirm your identity. We protect this information with bank-level security and will never sell your personal information.
I need more help!
Send an email to email@example.com
. Please include your payment reference ID as it appears on your receipt if the question is related to a bill payment. Phone support is also available every day from 6am to 10pm PT - give us a call at 1-888-536-4801 and we'll do our best to help you out.
If you have a question about the bill or charges on the bill, please contact your biller directly.
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